myscenicdrives.com Store FAQ

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Which credit cards do you accept?

myscenicdrives.com accepts Visa, American Express, MasterCard, Discover, JCB, and Diners Club.

We accept Visa, American Express, MasterCard, Discover, JCB, and Diners Club. We value your security and all information is delivered via a secure connection and your credit card information will not be stored within our systems.

Do you charge sales tax?

We charge sales tax as required by law on all orders shipped to states which we operate within.

My credit card was declined. What should I do?

Please double check your Billing Address and your credit card number matches your credit card information exactly or contact your issuing bank for more information. If you are still having issues, simply contact us for assistance.

Do you offer any other payment methods?

At this time, we only offer credit card processing. Our online checkout process is completely safe and secure.

Can I purchase the pass at the park?

National Parks with staffed entrances sell passes. For National Forests or other federal lands passes may be available at Forest Ranger stations and some local retail outlets. Purchasing online saves valuable time and allows you to be ready for every adventure, anytime. And at busy National Parks that have them, you can use the express lane for pass holders.

Can I use my pass immediately after purchase?

Each pass must be shipped to you to enjoy the benefits of using it. They are not printable and the receipt cannot be used as proof of purchase.

Where is the email confirmation of my pass order?

If you did not receive an email confirmation of your order, please check your spam folder as it may have landed there. Alternatively, if you create a free account on myscenicdrives.com using the email address you used to make the purchase, you will be able to log into your account and see it there. If you may have made a typo in your email address please email us at info@myscenicdrives.com.

Can I order more than 5 passes?

One you add an item to the cart, you can adjust the quantity and then click Update Cart. Purchasing several passes at the same time is a great way to save on shipping and handling.

Do you ship outside the United States?

Due to delivery times of 20 to 30 days for International Shipping, we have temporarily disabled the ability to do ship internationally. If you have ample time, feel free to contact us by email and we may be able to accommodate your order.

When will my order ship?

Orders placed by 2pm will usually ship the same day (not including Sundays and holidays). USPS Priority Mail Express and FedEx orders placed on Saturday must be placed by 11:30 AM. Orders after that will ship on the following shipping day.

Which holidays will affect my shipments?

The US Postal Service and FedEx both carry a similar holiday schedule and at checkout, we will indicate any upcoming holidays to keep in mind.

How long does it take to receive the pass? What shipping methods do you offer?

We offer the following services and approximate delivery time:

If you have special needs or would like to use a different provider, please contact us.

I did not receive my order. What should I do?

We can work with USPS to locate missing orders. Please contact us by e-mail as soon as possible with any delivery issues. We cannot assist or replace passes if 30 days from the original order placement has passed. If the pass cannot be located and was not marked delivered by USPS, we will replace your pass.

If tracking shows your package was marked delivered but you did not receive it, we suggest contacting your local mail carrier or post office with your tracking number. If you ordered First Class Mail, your package will a 7 x 9 inch white flat cardboard mailer. We can work with USPS on your behalf to help locate missing packages, however if USPS indicates an order was delivered, but the item was not received by the customer, we cannot replace or refund the order.

If you have had issues with missing or stolen mail, and you would like to add signature confirmation (small additional fee), please contact us via email.

How much are shipping costs?

Shipping and handling charges are based on the items weight and the selected shipping service. Basic first class USPS shipping for a forest pass starts at $5.75. The total shipping and handling charges will be displayed before you enter your credit card information.

I have an error in my address; how do I fix it?

Please contact us by e-mail and we can update the address before it ships.

If the item was shipped, we will charge another shipping and handling fee to send you the package as we are not responsible for typographical errors or omissions in the shipping address by customers.

Can I download and print the Forest Passes?

No, forest passes are not available for printing and the receipt cannot be used as proof of purchase. Instead they are shipped to you.

Can I combine or change my orders?

Simply e-mail us or call us at (855) 249-0848 and we will combine or make any changes to your unshipped orders.

Do you have passes for...?

At this time, we have passes for:

In addition, we sell the America the Beautiful National Parks Pass which provides you with entrance fees at over 2,000 parks managed by the USDA Forest Service, National Park Service (NPS), U.S. Fish and Wildlife Service (USFWS), Bureau of Land Management (BLM), and the Bureau of Reclamation (USBR).

Do I need an account?

No, you do not need an account on myscenicdrives.com to place an order. If you plan on making several purchases or wish to track your order, an account will save time.

Can I place an order by phone?

Our online store is safe, secure, and easy to use. If you prefer to order by phone, please call (855) 249-0848. Please have your credit card information on hand.

Will my name appear on the pass? Can I purchase a pass for someone else?

Your name will not appear on any of the passes we sell.

If you have purchased the America the Beautiful Pass, you will be required to sign the America the Beautiful Pass and at staffed sites, show a picture ID (such as a drivers license) upon entrance. The America the Beautiful Annual Pass has two signature lines and any two individuals may sign the pass.

Forest passes can easily be ordered as a gift or for someone else.

Can I send an order as a gift?

Yes! Passes make a great gift for every occasion. If you are shipping directly to the gift recipient, we can include a gift card at no charge. Just type your message in the “Special Request” area when ordering ’ or send us an email.

Do I need to fill out the gift section?

No, the gift section is optional.

Do you send an order confirmation?

When you place an order or we ship an order, we will send you an e-mail from store@myscenicdrives.com. Please check your spam filters to ensure that this e-mail address is accepted. If you cannot find the e-mail, please contact us so that we can provide you with the confirmation.

Can I get an invoice? How do I print a receipt?

You can print an invoice by viewing your orders. You will need a free account with the same e-mail address you placed the order with.

What is your return or refund policy?

We strive to provide the best service possible. If you are not 100% satisfied, simply contact us and we’ll work with you to resolve problems and concerns.

Our full official policy is available here

I purchased a pass from you before; how can I reorder the same thing?

If you have an account or create one with the same e-mail address as the order was processed under, you can see your previous orders under your profile. Select the order and towards the bottom of the page, click on “Reorder These Items” which will add the items into your cart and on your way to checking out.

I have lost my America the Beautiful or other annual pass. What do I do?

Unfortunately the America the Beautiful and other Annual Passes on our site are not replaceable by us or any other entity. You will need to purchase a new one. To purchase them from us, check here.

How do I get a Senior National Parks Pass?

The America the Beautiful Senior Pass is not available via myscenicdrives.com. Annual or Lifetime Senior passes for those 62 and older can be purchased in person at a National Park, or online. For information, please visit here.

I have a disability; do I qualify for a discount?

A Lifetime America the Beautiful Access Pass is available to U.S. citizens or permanent residents of the United States that have been medically determined to have a permanent disability. This pass is not available via myscenicdrives.com. For information, please visit visit here.

Is there a military discount?

Current U.S. Military and their dependents are eligible for a free Annual America the Beautiful Pass. This pass is not available via myscenicdrives.com. For information, please visit here.

How does a veteran gain free entrance to a national park?

In National Parks that charge an entrance fee, a veteran will need to present one of the following forms of identification where entrance fees are collected:

Entrance includes all passengers in a personal vehicle at sites that charge a per vehicle fee — or up to four people (aged 16 and up) at sites that charge per person fee. Children 15 and under are always admitted free. Other adventures, such as camping and wilderness use, may require additional fees.

As this is a new program, we are waiting for an update on how entrance will work on federal recreational lands that do not have a gated entrance.

How does a Gold Star Family gain free access to federal recreational lands?

If you are a Gold Star Family member, please download and print the voucher at the link below to present to the ranger or place on the vehicle dashboard at unstaffed sites before visiting a federal recreation land. By downloading and signing the voucher, Gold Star Family members are self-certifying that they meet the required criteria as identified in sections 3.2 and 3.3 of Department of Defense Instruction 1348.36.

This voucher is valid for national parks and national wildlife refuges as well as standard amenity fees (day use fees) at national forests and grasslands and at lands managed by the Bureau of Land Management, Bureau of Reclamation and U.S. Army Corp of Engineers.

Entrance includes all passengers in a personal vehicle at sites that charge a per vehicle fee — or up to four people (aged 16 and up) at sites that charge per person fee. Children 15 and under are always admitted free. Other adventures, such as camping and wilderness use, may require additional fees.

If you qualify, you can access the voucher here.

Can I use the America the Beautiful Annual Pass for an Adventure Pass?

Yes, the America the Beautiful Interagency Pass can be used at places that require an Adventure Pass.

Can I use the America the Beautiful Annual Pass for a Red Rock Pass?

Yes, the America the Beautiful Interagency Pass can be used at places that require a Red Rock Pass.

Can I use the America the Beautiful Annual Pass for a Pacific Northwest Forest Pass?

Yes, the America the Beautiful Interagency Pass can be used at places that require a Pacific Northwest Forest Pass.

Can I use the America the Beautiful Annual Pass for a White Mountain National Forest Pass?

Yes, the America the Beautiful Interagency Pass can be used at places that require a White Mountain National Forest Pass.

Can I use the America the Beautiful Annual Pass for at State Parks or for a Discovery Pass?

No, the America the Beautiful Interagency Pass is not valid for State Parks. A separate pass must be purchased for those.

How does the America the Beautiful Annual Pass work for Motorcycles?

Stop in any National Park or National Forest Ranger Station with your America the Beautiful and Motorcycle Registration to get an America the Beautiful Annual Pass Decal. The Annual Pass allows two motorcycles IF the two people who signed the Pass arrive at the same time. Two people can sign the America the Beautiful Annual Pass and they need not be related or married though they must be the registered owners of each motorcycle.

How do I display my pass in an open top vehicle or jeep?

For the Southern California National Forest Adventure Annual Pass — the entire pass is a sticker. If needed, you can purchase a 2nd Vehicle Pass for $5 so you have one that can stick to one vehicle — and one for use in any other vehicle.

For the America the Beautiful Annual Pass — a decal is available at no additional charge. Visit any National Park or National Forest Ranger Station with your America the Beautiful Pass, driver’s license, and vehicle registration. The name on all three documents must match. Decal will be marked with the same expiration date as the associated Annual Pass.

Other questions?

If you have any questions, suggestions, concerns, or anything else to share with us, please contact us.

myscenicdrives.com
4574 36th Ave W
Seattle, WA 98199
Toll Free: (855) 249-0848
info@myscenicdrives.com